12 July 2016: Emirates was named the World’s Best Airline 2016 at the prestigious Skytrax World Airline Awards 2016, in addition to scooping up the awards for World’s Best Inflight Entertainment for a record 12th consecutive year, and Best Airline in the Middle East.
Based on the results of the largest airline passenger satisfaction survey in the industry, the World’s Best Airline Awards are considered a global benchmark of airline excellence. This year’s Skytrax awards were based on a total of 19.2 million completed surveys covering 280 airlines, by customers hailing from more than 104 countries. The Skytrax survey measures quality standards across 41 key performance indicators of front-line products and services in the airline industry.
Tim Clark, Emirates CEO, said, that Emirates has always put its customers at the heart of what the Airline does and works hard to deliver the very best experience possible to its customers at every touchpoint, every day, all around the world. Emirates constantly invests in its product and services, both on the ground and in the air and is listening carefully to its customers. The fact that these awards are based on the direct feedback from passengers would be a wonderful recognition for all the hard work that’s gone into creating the Emirates experience.
”Commenting on the Award, Edward Plaisted, CEO of Skytrax said: “This fourth World’s Best Airline title for Emirates is a fantastic achievement and true testament to the airline’s popularity. To satisfy customers from such a wide and diverse passenger base is not an easy task, but Emirates continues to gain superlative feedback from customers for its product and service offering from the front to the back of the aircraft. The IFE that Emirates provides is a continued focal point for passenger praise and it is important to note that customers were not only impressed with the programming but also the superior hardware standards, particularly for the A380 fleet.”
List of sources: Skytrax, Emirates
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